Procedures

Emergency Procedures


The Heartland Express driver is the "Captain of the Ship." The driver determines unsafe conditions and will make the decision to load or unload at an alternate location or to seek shelter during bad or severe weather.

Please be aware that the driver is in command of the vehicle, and we request that you follow their instructions especially in the case of an emergency.

Passenger Comments & Complaint Procedures


If for any reason you would like to make a comment or file a written complaint you may do so by reviewing and completing the Chisago-Isanti County Heartland Express Title VI Complaint Procedure & Form.