Policies

Non-Discrimination Policy


The Chisago-Isanti County Heartland Express will not discriminate against any individual. There is no restriction, such as income, required to use this transportation service. Chisago-Isanti County Heartland Express is committed to ensuring that no person, regardless of age, race, color, sex, national origin, disability and/or sexual orientation is excluded from participation in, denied the benefits of, or subjected to discrimination in any of its programs, services or benefits. Hearing and seeing-eye dogs are allowed on the vehicles and we ask other passenger not to touch or speak to the dogs.

No-Show Policy


Cancellations must be received a minimum of 1 hour prior to your pick up time, if you fail to cancel your ride before this time, you will be listed as a no-show and are responsible for the fare. Service will not be provided until you make arrangements for payment.

If you are a no-show for your pick up, your return ride will automatically be canceled. Please be advised that if you request a pick up and fail to cancel the ride, after 3 no-shows in 1 month we will remove your name from the driver's trip sheet. A letter will be sent out and you will be suspended for 30 days.