Non-Discrimination Policy
The Chisago-Isanti County Heartland Express will not discriminate against any individual. There is no restriction, such as income, required to use this transportation service. Anyone, regardless of age, race, color, sex, and/or national origin can ride the Heartland Express. Hearing and seeing-eye dogs are allowed on the vehicles and we ask other passenger not touch or speak to the dogs.

No-Show Policy
Cancellations must be received a minimum of 1 hour prior to your pick up time, if you fail to cancel your ride before this time, you will be listed as a no-show and are responsible for the fare. Service will not be provided until you make arrangements for payment.

If you are a no-show for your pick up, your return ride will automatically be canceled. Please be advised that if you request a pick up and fail to cancel the ride, after 3 no-shows in 1 month we will remove your name from the driver's trip sheet. A letter will be sent out and you will be suspended for 30 days.