The Heartland Express provides curb-to-curb service. Our drivers are trained in passenger assistance techniques and will assist passengers when requested.
Passengers must be ready and waiting at the door. All wheelchair passengers must have a ramp on their dwelling. Under no circumstances will the driver take wheelchairs down steps. Our drivers will not enter the premises or cross the threshold of a dwelling.
Lift & Securement Use
Persons using a mobility device will need to be aware of the following information:
All common wheelchairs will be transported even if securement (tie down) does not accommodate a particular wheelchair (electric scooter type, large electric base, sports chair, etc.).
Common wheelchairs are defined as those which fit on a lift that complies with Department of Justice's (DOJ's) technical standards (30 feet by 48 feet).
Combined weight of chair and passenger cannot exceed more than 600 pounds.
Mobility devise must fit into the securement location on the bus without impeding (or blocking) movement around the chair.
Wheelchair passengers must be seat-belted in using both the lap and shoulder straps. Passengers using an electric scooter are encouraged (for safety reason) to transfer to a regular passenger seat.
Exceptions to a passenger not transferring must be made through the office, not by a driver. The office will be immediately notified if any passenger does not meet or refuses to follow the above standards.