Public Transit - Heartland Express

Responsibilities
The Heartland Express is responsible for providing clean, on-time, reliable, safe, and efficient service. The Heartland Express is not responsible for items left on its vehicles. We are responsible for enforcing this service policy.

The Chisago-Isanti County Heartland Express abides by all applicable federal, state and local regulations, and maintains an alcohol and drug-free workplace.

For safety reasons persons using a 3-wheel electric cart or (lark type chairs) will be requested to transfer to a bus seat. All wheelchairs have to fit on the bus lift properly.

The Chisago-Isanti County Heartland Express reserves the right to refuse service to anyone who violates any of the standards.

Service
The Chisago-Isanti County Heartland Express is a public transportation service, which operates within the county borders. Both Chisago and Isanti counties are committed to providing safe, cost-effective transit service to anyone in either county who requests it. All vehicles are handicapped accessible.

We provide curb-to-curb service. Most passengers can request and be provided same day service, but reservations should be made by noon the working day before. The only limitations are to time constraints in scheduling and/or buses on route at any given time.

Civil Rights
Chisago-Isanti Heartland Express operates its programs without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes he or she has been aggrieved by an unlawful discriminatory practice under Title VI may file a complaint with Chisago-Isanti County Heartland Express.

Information, Obligations & Complaints
For more information on Chisago-Isanti County Heartland Express's civil rights program, obligations, and complaint procedures, please email Craig Rempp, call 763-689-8130 or 800-627-3529 (TTY), or visit our administrative office at:
245 2nd Ave. SE
Cambridge, MN 55008

Persons with limited English proficiency may contact 800-367-9559.

A Title VI complaint may also be made by emailing Ashanti Payne, the Title VI Specialist at the Minnesota Department of Transportation, Office of Civil Rights, or calling 651-366-3071.